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FAQ's

Platform

How Does Ritzin Work ?

At Ritzin, you can browse our extensive product range, place an order, and receive timely delivery with ongoing customer support. We provide high-quality diamonds, gemstones, and jewelry, ensuring a seamless experience at every step.

Who can access Ritzin marketplace?

Jewellers, wholesalers, diamonds and jewelry manufacturers from all around the globe.

What type of products can I buy from Ritzin?

At Ritzin, we provide certified or noncertified Natural and lab grown diamonds, Gemstones and Finished Jewelry.

Is it possible to buy the products that are not listed on website?

Yes, you can tell your requirement to any of our Sales experts and they will help you to get the best product of it.

How do you Quality check your products?

We have our inhouse team who physically quality check each and every product before sending to the customer.

Can I hold the diamonds?

Yes, you can hold diamonds maximum for 48 hours.

How do I pay my invoice?

You can pay via various methods like wire transfers, cheques and Zelle (in the US) and credit card (subject to approval).

Do you offer drop shipping?

Yes, we provide drop shipping.

How long are your delivery timelines?

Delivery timelines differ depending on the supplier, the stone’s location and the final destination. Our delivery times are stated on the platform and all orders can be tracked.

Can I track my order?

Yes, tracking information can be found for each individual order.